I install operating systems for growing service businesses across Europe — documented processes, KPI frameworks, project profitability, and the workflow infrastructure that scales without adding chaos.
01 / The Methodology
Click any layer to see the pain it fixes, what gets installed, and the proof from real engagements.
02 / Services
Operational diagnostic with written report, maturity scoring, prioritized roadmap. For companies that want clarity on what to fix before committing to change.
I build the operational infrastructure for you. Not a recommendation — the actual system: documented, deployed, and embedded in your team's daily workflow.
03 / Proof
Architecture studio running projects across WhatsApp, email, and disconnected spreadsheets. No documented processes, inconsistent margins, delivery dependent on the founding partners. Scope: build the operating model from scratch using DMAIC.
25-person hospitality operation with cross-functional teams, inconsistent handoffs, all escalations flowing to the COO. Required an ops layer that was autonomous, documented, and self-correcting.
04 / About
Guga Chapichadze. Operations architect with 9+ years building operational systems from scratch — in professional services, technology, hospitality, and project-driven environments.
I've built two operating models from zero. As COO of TI'ME Georgia I designed the framework that ran a 25-person organization. At DMARK Architecture I installed the system that stabilized margins and cut delivery delays by a quarter. In between I founded and ran my own hospitality business in Tbilisi.
I work with international companies and startups in Barcelona and across Europe — typically English-speaking teams at 10–60 people who've outgrown their current way of working. Methodology rooted in DMAIC and Lean, deployed pragmatically.
Start with the free diagnostic. If the gaps are real, we book a 30-minute call to scope the right engagement.
"If your senior person took 4 weeks of unplanned leave tomorrow — what actually happens?"
Layer 03 · Financial Visibility"Pick the project you closed most recently. How fast can you tell me its real margin?"
Methodology · 5-Layer Framework"3 questions, 30 seconds — I'll point you at the right layer for what's hurting most."